FREQUENTLY ASKED QUESTIONS
Federal PACT Act
Electronic nicotine delivery systems are now included under the Prevent All Cigarette
Trafficking Act. (PACT)
Recently, the “Consolidated Appropriations Act of 2021” was signed into law on Dec.
27,2020 at U.S federal level. As part of this law, the PACT Act was amended to now
include electronic delivery systems (ENDS), in addition to cigarettes, smokeless, and
roll-your-own tobacco. The law is intended to prevent online sales to minors and
streamline tax compliance.
This act is referred to as the vape mail ban by vaping industry, but its effects will be much
more acute on online sellers since not only USPS is asked to profound new regulations
on shipping, but All the major privately owned shipping companies such as UPS, FedEx
and DHL voluntarily stepped back on mailing vape products to residential addresses in
accordance with the PACT Act.
Vape Shire has long been focused on compliance, and all of our sales are in strict
accordance with federal rules and regulations.
PACT Act and Our customers
At Vape Shire, we are bound to serve our valued customers while complying with the
Federal laws. Due to new federal regulations and PACT act, online sales will be paused
from Sunday, April 25, until further notice. The last day to purchase online will be Saturday,
April 24. We are actively working to find the best possible delivery solution and will
resolve it soon. In the beginning, we might not able to serve to the whole country or our entire
customer base. However, as these carriers’ coverage expands, we will email you to
confirm that we can ship to you again.
Where can I buy products?You can purchase our products at your nearest store using our Store Locator During online sales are paused.
Are you shutting down vapeshire.com?At Vape Shire, we are bound to serve our valued customers while complying with Federal laws. Unfortunately, we will be expected to pause the shipping from our online store effective April 25th, 2021 until further notice.
We assure you that we are working hard to find a law-compliant and best shipping preference for you as soon as possible. During the pause period, you can access to complete content of vapeshire.com including support, FAQs and can ask all questions and concerns you have.
When I can again start purchase from online store?At vape shire, we are diligently working towards finding a new delivery partner who can comply with the requirements of the new laws. Once we established new delivery solution, you can start buying.
How does Online Order works ?Once you placed an order online, generally you will receive order confirmation and other order details to your email.
Note: if you do not receive email, please wait for 2-5 minutes or check your junk email box.
What if I do not receive order confirmation email?If you do not receive an email, please wait for 2-5 minutes or check your junk mail box. For further assistance, you can email us at firstname.lastname@example.org.
How can I track my order or shipment?Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no. or shipping info sent to you.
How can I cancel my online order?Once an order placed, it can’t be altered in any circumstances. If you want to cancel the order, please email it to email@example.com within one hour of the order placed. Someone from customer service will contact you for further assistance or address the issues.
Shipping & Handling
When will my order ship?Our shipping services are impacted due to the current pandemic, It might have a significant delay in processing.
Once the order is ready to ship and you will receive an email with the tracking information. Once the order is shipped out, we are unable to change the shipping address or any related information.
Shipping packages will be in standard packaging. Flair On LLC is not responsible for any kind of loss/Damage once the package is shipped out of our facility.
What are the shipping costs for products?As we all Know, Vapeshire has paused the online sales due to the PACT ACT. Since USPS was supposed to declare a ban on shipping all ENDS ( Electronic Nicotine Delivery Systems) by April 27th, 2021.
However, USPS has decided to postpone the declaration temporarily, and we are glad to inform you that we are resuming our online operations abiding by the laws with USPS adult signature required shipping option available as of now.
Please check the shipping rates available from now on:
Below $30: $11.99
$orders above $100 will be eligible for free shipping.
Shipping CountriesThe products can only be bought and shipped within the U.S territories.
What if I do not receive my order or shipment?If you do not receive your order or shipment, contact the local post office for more details about the shipment. It is recommended to check with neighbors or nearby place or person.
Check parcel before you received it, if it is damaged don’t sign for it and return to the courier to return back. If you find damaged parcel after it is delivered please contact our customer service team within 48 hours of the date of delivery. Failure to do so may result in the exclusion of the return/exchange policy.
What method of shipping will be used to deliver my order?USPS (United States Postal Service) With Adult Signature required.
Time frame: 7-10 business days due to COVID-19(depends on region)
Can I track my order?Yes definitely! Generally, System will send the auto-generated shipping email following to order confirmation once the order shipped from our shipping facility. You can track the shipment on the shipping carrier website by entering the tracking no or shipping info sent to you.
Statewise Shipping RestrictionsAs a result of the PACT Act, FedEx and UPS can no longer ship vaping products. Vapeshire complies with all federal and state-specific laws and regulations. Please see below for a list of state-based restrictions related to vaping products. We are currently unable to ship to the following states:
• New Hampshire
• North Carolina
• South Dakota
We are also unable to ship to U.S. territories:
• North Marianas
• American Samoa
• Puerto Rico
• U.S. Virgin Islands
We cannot ship to APO/FPO/AE military addresses.
The following states/cities prohibit the use of any discounts/coupons, price reduction promotions, or price rebates for vapor products:
• Chicago, Illinois
• New Jersey
• New York
Additional Restrictions and Flavor Bans
Chicago, Illinois, has temporarily banned the sale of flavored nicotine products, including menthol. This ban does not include flavored nicotine-free products.
Massachusetts has enacted a temporary ban on the online sale of flavored nicotine products, including menthol, and any product with a nicotine strength over 35mg.
Maryland has temporarily banned the sale of flavored disposables.
New Jersey has also banned the sale of flavored nicotine products, including menthol and any nicotine-free items (excluding tobacco).
New York prohibits the online sale of any vaping products that contain liquid.
Philadelphia, Pennsylvania, has enacted a ban on flavored nicotine products, including menthol. This ban does not include nicotine-free liquid. The city also prohibits the online sale of e-liquid that contains nicotine salt.
San Francisco, California, has enacted a temporary ban on the sale of all vaping products.
Products sold at nominal cost are not allowed in Wisconsin and Minnesota. Customers in these states will be charged full price.
The following states/cities have enacted a temporary ban on the sale of flavored vaping products:
• Aspen, Colorado*
• Boulder, Colorado*
• Carbondale, Colorado
• Los Angeles, California*
• San Diego, California* (excludes tobacco-free nicotine and nicotine-free products)
• Rhode Island*
Additionally, if shipping to Boulder, Colorado, then you cannot purchase more than 2 electronic cigarettes in a 24-hour period or more than 4 vaping products in a 24-hour period.
Please note that due to Proposition EE, we have temporarily suspended sales to all cities in Colorado.
If you are in the state of California, you will receive a phone call from us after 5 PM to confirm your order.
If you have any questions, please reach out to our Customer support for more information.
Flavored products are defined as any product that is not “tobacco” flavored. If the product you are trying to purchase is restricted in your state/locality, you will receive a message during the checkout process, and you will be unable to submit your order until removing the restricted product from your basket.
Return & Refund Policy
Return & Refund PolicyRefund is only available for the products that have been unused or new.
To avoid issues with a return in order to get a refund, the product must be returned to Vapeshire.com (Flair On LLC) return center within 15 days of purchase or date of receipt.
The broken seal cannot be honored in order to issue the refund.
Vapeshire.com does not offer a money back guarantee.
How many days does it take to process the refund?Please allow 2-3 weeks refunds to be processed
Do I have to create an account on the website before return or replace the product?Before sending the product back, you have to create an account on the website. It helps us to verify the age and expedite the return.
It is recommended to mention full contact detail in return package for further assistance from our return department.
What should I do if my product is not working, defective or leakage?No problem. You can contact the customer support team by email at firstname.lastname@example.org for further assistance.
Where should I send the return or defective product?Please email at email@example.com or firstname.lastname@example.org
How can I join the Reward program?
You can join the reward program by creating an account on www.vapeshire.com. Please click here to create an account.
How can I earn reward points after I join rewards program?
You can earn rewards point with each online purchase once you have joined the rewards program.
How can I redeem reward points?
It’s simple and easy! Earned points can be redeemed by applying them at the point of check out. It is applicable to any product available online.
How many points I can get for how much I spent?
With every online purchase, every dollar will be equivalent to 10 points.
Do Redeem Points Expire?
Points expire 120 days after you have received Points. It is recommended to maintain active status online for point redemption and other exclusive offers.
Is there a minimum on the points in order to use them?
A minimum of 200 reward points is required in order to redeem them and access discounts.
When will my account reflect the reward points?
Once you have purchased the product, you will be eligible for reward points in accordance with the dollar amount you have spent. Within 15 days, once you receive the product, your account will reflect the earned points. You can see it online by signing in.
Terms and ConditionsTerms and Conditions of the Reward Program
By using Reward Program, you must provide your consent in agreement with the below-mentioned terms and conditions. In case, you do not agree to these terms and condition then you must not open an account for the Reward Program.
Eligibility for Reward Program
Reward Program is intended only for use by adults aged 21 and older residing in the United States of America subject to age and/or other restrictions in your local area. (Even if you of legal age under the laws of your area, such laws may still limit your ability to take part in the Reward Program). You further acknowledge and agree that you are of legal age to purchase and/or consume any CBD products and/or to take part in Reward Program.
Please note: if you are not located in the United States (and otherwise eligible for the rewards program), do not seek to register for the Rewards as it is not intended for you.
The Rewards is valid for an eligible individual’s personal, non-commercial use; registration and participation in the vapeshire.com by groups, organizations and companies is forbidden.
Creation of account
To open a account click at www.vapeshire.com and register by completing the registration process. Make sure to provide up-to-date, complete and accurate information, required by the registration process. As part of the procedure for registering at www.vapeshire.com, you will be required to provide your name, date of birth, city, zip code, password, and email address. We may decline to accept any individual’s attempted registration on www.vapeshire.com, in its sole discretion, for any reason or no reason, without liability or obligation of any kind.
You are recommended to carefully review these terms and Conditions before “opting-in” to Reward Program and opening an account at www.vapeshire.com
With regards to registration at www.vapeshire.com and creation of an account, it will be your sole responsibility to maintain and update your contact information to ensure that it is always up-to-date, complete and correct.
By creating a Account, you will be accountable for maintaining the privacy of your account and password and other Account information and will be solely responsible for any and all activities under your account. You agree to notify www.vapeshire.com immediately of any unauthorized use of your account.
There is a limit of one (1) Account registration on www.vapeshire.com per person. Violation of this limit constitutes fraud.
Under Reward Program you will mainly earn Reward Points based on making purchases of online products by vapeshire.com. At present, by making a purchase of online products by vapeshire.com, you will earn 10 Reward Points for every dollar you spent. Once you have made the purchase of the online product by vapeshire.com, you will become eligible for Reward Points in accordance with the dollar you have spent. Your earned Reward Points will be reflected in your account after the 15 days of receiving the product. Reward Points can be viewed online by signing in your account.
Reward Points will be awarded on the basis of the pre-tax sale price of an online product. The purchase of vapeshire.com online products in conjunction with cannot be combined with other vapeshire.com discount, coupon, promotion or offer.
If vapeshire.com online product(s) purchased is later returned, or the purchase is canceled due to inadequate funds, unauthorized transaction or any other reason whatsoever, the corresponding Reward Points will be canceled as well.
In result of earning Reward Points, the vapeshire.com product purchase cannot have been made in conjunction with the exchange or return of a previously purchased online product.
At present, Reward Points may only be redeemed for vapeshire.com online products. Minimum 200 Reward Points are required in order to redeem and get discount. You may redeem Reward Points only if your account is still active and you are still registered at www.vapeshire.com.
Once redeemed, redeemable Reward Points have been used and cannot be replaced or restored.
To redeem Reward Points, you must have the corresponding number of Redeemable Points in your Account. Reward Points will not be rounded up for purposes of redemption nor can you purchase additional Reward Points nor transfer Reward Points so as to accomplish the desired Reward Points redemption threshold.
Prior to processing any attempted redemption of redeemable Points, Flair On LLC(www.vapeshire.com) reserves the right to oblige you to provide proof that you have thoroughly abode by these Terms and Conditions. Should Flair On LLC determine that such additional materials/evidence are insufficient or unreliable in any way or you fail to timely provide such additional materials/evidence upon Flair On LLC’s demand. Then Flair On LLC, in its sole discretion, may void the attempted redemption of Points and/or forfeit all Points accumulated by you and Flair On LLC(www.vapeshire.com) shall have no liability or obligation to your relevance to such action.
All applicable taxes on Reward Points or other costs incurred in conjunction with Reward Program participation are your sole responsibility, and you agree to fully cooperate with Flair On LLC(www.vapeshire.com) as to its compliance with all applicable governmental reporting requirements. You may be charged fees for shipping and handling; as applicable, such fees will be disclosed at the time of Reward Point redemption.
Expiration of Points
Points will expire after a period of 120 days after you have received Reward Points. Account holder must maintain its active status online for point redemption and other exclusive offers.
Modifications of Terms and Conditions
Flair On LLC reserve the right, at its sole discretion, to amend/alter these Terms and Condition at any time without any prior notice or obligation. By registering at www.vapeshire.com, every individual, will be bound by any such alterations made.
By creating an account at www.vapeshire.com for Rewards, you acknowledges and agrees that:
(a) There is no real or cash value of Reward Points.
(b) You have no property right or ownership interest in Points, with Points being at all times the sole property of Flair On LLC.
(c) Reward Points have no other purpose or usage except to get discount or in exchange for any Flair On LLC products available online as per these Terms and Conditions.
(d) Flair On LLC (www.vapeshire.com) products available online offered for the redemption of Reward Points may be available only in limited quantities, as well as being subject to other conditions/criteria indicated by Flair On LLC at the time of Reward Point redemption.
(e) Reward Points may only be used for any Flair On LLC(www.vapeshire.com) products available online in accordance with these Terms and Conditions and cannot be redeemed at or transferred at any other program (whether or not Flair On LLC offers such other program).
(f) You cannot sell or otherwise transfer your Reward Points to, any other Account holder.
(g) Should your account at www.vapeshire.com be terminated by Flair On LLC for any reason (including because of fraudulent activity), all Points previously accrued by you will be forfeited, and Flair On LLC shall have no liability or obligation.
For any reason, if Reward program is not capable of running as planned due to the following:
System malfunction, including computer virus, tampering, unauthorized interference, fraud, technical failures. Natural disaster, including fire, flood, storm. Civil commotion including riot, strike, governmental regulation. Any other causes which, in Flair On LLC’s sole opinion, corrupt or affect the management, security, impartiality, reliability or appropriate conduct of the Reward program. Flair On LLC(www.vapeshire.com) reserves the right at its sole discretion to withdraw, dismiss, amend or suspend the Reward Program, and conduct the Program in a manner which is unbiased, justifiable and in accordance with these Terms and Conditions, as determined by Flair On LLC in its sole discretion. Notification of such action by Flair On LLC will be posted at www.vapeshire.com.
Flair On LLC reserves the right to remove, suspend and/or disable any Reward Account on suspicion of fraudulent activity without any prior notice. Every individual is solely accountable for providing valid account information and preventing unauthorized use of their Reward Account. An individual will be entitled to refunds and/or reimbursements for any part of their account balance solely at the discretion of Flair On LLC(www.vapeshire.com) and only if requested by the particular individual.
If Points are redeemed for a Flair On LLC product, the Flair On LLC product is subject to the Return Policy as outlined in the Terms and Conditions of www.vapeshire.com.
How to Contact Us
For any questions or comments about the Terms and Conditions of Reward program Email at email@example.com
Terms and ConditionsClick here to read Terms and Conditions
Age PolicyBy using this site, you represent that you are at least 21 years old and that you are of legal age to purchase our products in your state. It is your responsibility to know if you are of legal age to purchase our products in your state and by using and/or purchasing products on this webs
What health risks are associated with vaping?Warning
Vaping Products does not claim to be an alternative to smoking and has not been tested for smoking cessation. This product is intended to be used by an individual, who is of legal age or above. The use of this product is prohibited for children, any female who is pregnant or breastfeeding, and any individual with diabetes, high blood pressure, or heart disease. The use of this product is prohibited for any individual with a risk of heart disease. Any person who is on medication for asthma or depression must refrain from the use of this product. This product contains nicotine, which can be addictive. Nicotine is extremely toxic if swallowed, inhaled or comes in contact with the skin. Consumption of nicotine can cause high blood pressure and escalate heartbeat. Nicotine can cause stomach pain, dizziness and nausea. Any person with an existing respiratory condition must not inhale this product. The cartridges contain non-vaporized concentrated ingredients, which can be poisonous if ingested.
CBD products are not alternative to standard medical treatments. If you are taking any prescription medicines, You should consult your doctor before taking CBD in any form. It is compatible and safe with most of the medicine, but some medicine might not work well with CBD. It is better to take advice from professionals. Though complete research has not been conducted, generally you should avoid during pregnancy and breastfeeding. Ask your healthcare professional in details before taking any decision.
California Proposition 65 For Vaping products
The use of this product can result in exposure to chemicals (Glycidol), identified for causing cancer, and (Nicotine) birth defects or other fertility issues. For further information, please visit www.P65Warnings.ca.gov.